NEWS

Our company and our group companies (hereinafter referred to as "our group") are committed to providing our customers with special moments through carefully selected food and heartwarming hospitality. We will continue to sincerely and honestly address the kind words and constructive opinions we receive from our customers and strive to improve our services.
On the other hand, in order to protect an environment in which employees can work with peace of mind and to continue to provide a comfortable space for all customers, we have established the following basic policy regarding customer harassment for the entire group of companies.

The actions in question

Based on the guidelines of the Ministry of Health, Labour and Welfare, the following actions that exceed what is socially acceptable are defined as "customer harassment."

Psychological attacks: Shouting intimidation, abusive language, insults, and actions that deny a person's dignity.

Unreasonable demands: Unreasonable demands that exceed the specifications of the goods or services, demands for free provision or unjust refunds, demands for groveling.

Business obstruction acts: Prolonged detention, loitering in the store, persistent contact via phone, email, social media, etc.

Invasion of privacy: Unauthorized filming or recording of employees, posting of employees' personal information or defamatory remarks on social media, etc.

Actions aimed at damaging reputation: Posting false information or defamatory comments about stores or services on social media and review sites.

Other: Threats, stalking, sexual remarks, and any behavior that disturbs other customers.

Response policy

If any of the above actions are observed, our group will take the following actions.

Refusal of Service: The store manager reserves the right to refuse entry, transactions, or service provision.

Collaboration with specialized organizations: If we determine that an act is malicious, we will promptly collaborate with external specialized organizations such as lawyers and the police to take strict action, including legal measures.

A request to our customers

If you are not satisfied with any aspect of our stores or services, we would appreciate it if you could share your feedback as constructive criticism. We will continue to respond sincerely to legitimate opinions and requests from our customers.

We sincerely ask for your understanding and cooperation.

June 22, 2026

Yuhei Kikukawa, Representative Director, mum Holdings Co., Ltd.